Care FusionRX Privacy Notice
Last Updated:
Care FusionRX and its affiliates and subsidiaries (“Care FusionRX,” “we,” “us,” or “our”) respect your privacy.
This Privacy Notice (“Notice”) describes the processing of Personal Information (defined below) that is provided,
collected, or disclosed while providing our products or services to you (“Services”) and on the websites,
applications, and online platforms that link to this Notice (collectively, “Site”), including when you apply for a job with us.
It also describes rights you may have under applicable laws. Please read this Notice carefully to understand our
policies and practices regarding your Personal Information and how we will treat it.
To access this Notice in an alternative downloadable format, please
click here.
Personal Information We Collect
We collect several categories of Personal Information from and about users of our Site and Services.
“Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably
capable of being associated with or linked to you. The categories of Personal Information we collect may include:
- Contact Information — If you submit an inquiry or feedback form, register for an account, or provide information on or through our Site or Services, we may collect your contact information including your name, mailing address, email address, and phone number.
- Commercial Information — If you submit an inquiry, feedback form, or otherwise provide information on our Site, we may collect commercial information including information about your purchases, subscriptions, and Services you have shown interest in.
- Usage Information — When you use our Site, we may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our Site), domain names associated with your internet service provider, and any other information regarding your interaction with our Site.
- Employment Information — If you apply for employment with us, we will collect Personal Information related to your potential employment, including your education and employment history, address and contact information, demographic information, and any other information included in your resume or application. We may also collect similar professional information should you reach out to us or collaborate with us as a healthcare professional.
- Communication Information — We may collect Personal Information contained within your communications with us via email, chat functionality, social media, telephone, or otherwise, and in certain cases we may use third-party service providers to do so. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality.
- Health and Prescription Information — If you use our Site or Services to obtain certain health related treatments, including prescription medication, we may collect information related to your health (such as your health and health history). We will also collect information about the medical prescriptions that you provide, including medication name, amount, strength, dosage instructions, number of refills permitted, and prescribing physician.
How We Collect Personal Information
- Directly From You — We collect Personal Information that you provide to us directly, for example, if you choose to contact us, request information from us, sign up to receive updates, or otherwise utilize our Site or Services.
- From Third Parties — We may collect Personal Information from third parties, including but not limited to business partners, advertising networks, social networks, data analytics providers, mobile device providers, Internet or mobile service providers, recruiters and job application portals, and background check providers.
- Through Online Tracking Technologies — We use cookies and similar technologies to collect Personal Information automatically as you navigate our Site. For additional information regarding our use of these technologies, see the Cookies and Other Tracking Technologies section below.
How We Use Personal Information
To the extent permitted by applicable law, we use Personal Information:
- To provide our Site and Services, such as fulfilling your prescriptions, contacting your prescribing physician as necessary, providing customer service, verifying your information (including prescription information), creating and maintaining business records, and undertaking or providing similar services.
- To optimize, improve, and maintain our Services, including understanding how users interact with our Services, gauging user interest in certain Services or Site functionality, and troubleshooting problems.
- For internal research and development, such as testing, verifying, and improving the quality of our Services or developing new ones.
- For marketing and advertising, including using your information to send you messages, notices, newsletters, surveys, or promotions about our own or third parties’ goods and services that may be of interest to you.
- For communicating with you, such as responding to your questions and comments or notifying you of changes to our Site or Services.
- For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.
- As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.
- To fulfill any other purpose for which you provide it, including purposes described when you provide the information or give your consent.
If you are applying for employment with us, we also use Personal Information to process your job application, to verify the information you have provided in your application, conduct interviews, perform background and reference checks, to communicate with you and answer your questions, to confirm your eligibility for employment, and improve our recruiting processes. We may also save your Personal Information for future employment opportunities with us.
How We Disclose Personal Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose your Personal Information with your consent or in the following circumstances:
- Employees and Other Personnel — We may share Personal Information with our employees and personnel (such as contractors) who have a need to know the information for our business purposes.
- Affiliates and Subsidiaries — We may share Personal Information within our family of companies for their and our business and marketing purposes, including providing you with information about the Services we think may be of interest to you.
- Service Providers — We disclose your Personal Information with the service providers that we use to support our business, including but not limited to, data analytics providers, website hosting providers, and other technology providers. If you are applying for a job with us, this may include service providers such as background check providers and human resource providers.
- Business Partners — We may disclose Personal Information with trusted business partners. For example, we may disclose your Personal Information with a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.
- Legal Obligation or Safety Reasons — We may disclose Personal Information to a third party when we have a good faith belief that such disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any agreement you have with us, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Care FusionRX, its employees and clients, or the public against harm.
- Merger or Change of Control — We may disclose Personal Information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you notice prior to such disclosure.
- Other — We may disclose Personal Information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).
How Long We Keep Your Personal Information
We retain your information for as long as needed: (i) to conduct business with you; (ii) fulfill the purposes outlined in this Notice; and (iii) to comply with our legal obligations, resolve disputes, and enforce any agreements.
Criteria we will use to determine how long to retain your Personal Information include the nature and length of our business relationship with you; our legal rights, obligations, and retention requirements; and if we have an ongoing business purpose for retaining your Personal Information, such as communicating with you about ongoing or prospective Services you requested.
Links to Third-Party Websites
We are not responsible for the practices employed by any websites, services, or social media platforms linked to or from our Site, including the information or content contained within them.
We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will be handled in accordance with the applicable third party’s privacy policy.
International Use and Cross-Border Data Transfers
We operate exclusively in the United States. If you are visiting our Site or otherwise using our Services from outside of the United States, please note that by providing your Personal Information, it is being transferred to, stored, collected, or processed in the United States, where we and our servers are located and operated.
How We Protect Personal Information
We have implemented commercially reasonable measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure.
Despite these efforts to store Personal Information in a secure environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems.
Exercising Your Privacy Rights
Depending on where you live, you may have the following rights with respect to your Personal Information under applicable data protection laws:
- Access — The right to request access to and obtain a copy of any Personal Information we may have about you.
- Deletion — The right to delete your Personal Information that we have collected or obtained, subject to certain exceptions.
- Correction — The right to request that we correct any inaccuracies in your Personal Information, subject to certain exceptions.
- Processing Restrictions / Withdrawing Consent — The right to withdraw your consent where we are relying upon it to process your Personal Information and/or restrict us from processing your Personal Information in certain circumstances.
To exercise any of the privacy rights afforded to you under applicable data protection laws, please call us toll-free at
(855) 422-7379 or e-mail us at
contact@carefusionrx.com.
You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Notice. However, should you withdraw your consent or object to processing your Personal Information, or if you choose not to provide certain Personal Information, we may be unable to provide some, or all, of our Services to you.
Only you, or an authorized agent that you authorize to act on your behalf, may make a request related to your Personal Information.
We may need to verify your identity before fulfilling certain requests, and if we cannot verify your identity, we may request additional information from you.
We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.
Children’s Privacy
We do not knowingly collect or solicit any Personal Information from children, as defined under applicable law, without verified written parental consent, and we have no actual knowledge of selling such Personal Information of minors under 16 years of age.
If we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information.
If you believe we might have any information from or about a child, please contact us at
contact@carefusionrx.com.
California Residents
This section provides additional information regarding Care FusionRX’s practices pursuant to the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (“CCPA”), where “Personal Information” has the definition set forth in the CCPA.
Please see the chart below for detailed information about the categories of Personal Information we have collected from California residents during the twelve months preceding the date on which this Notice was last updated and the categories of third parties to whom we Sell or Share Personal Information (as those terms are defined in the CCPA). For each category of Personal Information set forth in the chart below, the categories of third parties to whom we disclose it for a business or commercial purpose are set forth in the How We Disclose Personal Information section above.
| Personal Information Category (Cal. Civ. Code § 1798.140) | Categories of Third Parties to Whom We Sell or Share Personal Information |
|---|---|
| Personal identifiers, including real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers. | We do not Sell or Share this category of Personal Information. |
| California Customer Records Personal Information (Cal. Civ. Code § 1798.80(e)), including name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, etc. | We do not Sell or Share this category of Personal Information. |
| Characteristics of protected classifications under California or federal law. This may include age, veteran status, accommodations information, gender identity and expression, sexual orientation, and religion. | We do not Sell or Share this category of Personal Information. |
| Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | We do not Sell or Share this category of Personal Information. |
| Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information about individual interactions with an Internet website, application, or advertisement. | We do not Sell or Share this category of Personal Information. |
| Geolocation data, such as your IP address. | We do not Sell or Share this category of Personal Information. |
| Professional or employment-related information. | We do not Sell or Share this category of Personal Information. |
| Non-public education information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99). | We do not Sell or Share this category of Personal Information. |
| Sensitive Personal Information as set forth in Cal. Civ. Code § 1798.140, including social security number, driver’s license number, state identification card, or passport number; citizenship or immigration information; racial or ethnic origin; account access credentials (like usernames or account numbers combined with password or other security/access code to access an account). | We do not Sell or Share this category of Personal Information. |
California Shine the Light — Under California Civil Code Section 1798.83, individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of Personal Information to third parties for the third parties’ direct marketing purposes, if any.
To make such a request, please contact us at contact@carefusionrx.com.
Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.
Changes to this Notice
Please note that we may modify or update this Notice from time to time, so please review it periodically.
If we make material changes to how we treat Personal Information, we will notify you according to applicable law.
Unless otherwise indicated, any changes to this Notice will apply immediately upon posting to our Site.
You are responsible for periodically visiting our Site and this Notice to check for any changes.
Contact Us
If you have any questions about our practices or this Notice, please contact us at
contact@carefusionrx.com.